The future of retail: 5 ways social robots can enhance customer experiences | Furhat Robotics
The battle wages on between brick-and-mortar stores and online retailers. Rates of shoppers opting to purchase products and services online continue to rapidly grow, due to the ease, speed and customized experience on offer. This has been a problem for retailers with physical stores for years, something that has only been exacerbated by the recent pandemic. Unique experiences through innovation can be a key driver to bring customers back into stores and differentiate services from online competition. Here, we take a look at how social robots are playing a role in this retail experience shift.